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STUDENT ABSENCES (tuition fee refunds)
1. INDIVIDUAL LESSONS at HOME
It is the responsibility of the parents to notify either the teacher or the ISMFA BY PHONE CALL (sms will not be accepted) in the event of absences at least 48 hours in advance. Upon notification we will attempt to reschedule the lesson. Lessons missed by students without 48 hours prior notice will forfeit the cost of the missed lesson and the teacher will not be required to reschedule the lesson.
Rescheduling a lesson:
We always do our best to find a way how to reschedule the missed lesson. Students/parents can choose together with the teacher from among the following possibilities:
- The teacher offers you two alternative terms (including weekends, in case there is a problem rescheduling during the week).
- If possible, the teacher can offer you the option of prolonging some of subsequent lessons (i.e. 3 x 15 minutes).
- The teacher offers you an alternative term with another ISMFA teacher.
If the student does not accept any of these possibilities, he or she will forfeit the cost of the missed lesson.
2. INDIVIDUAL LESSONS at SCHOOL
Individual lessons at schools are scheduled according to the school calendar in regards to holidays and school events.
It is the responsibility of the parents to notify the ISMFA directly BY PHONE CALL (sms will not be accepted) or by E-MAIL in the event of absences at least 48 hours in advance. Upon notification we will attempt to reschedule the lesson. Lessons missed by students without 48 hours prior notice will forfeit the cost of the missed lesson and the ISMFA will not be required to reschedule the lesson.
The rescheduling of lesson:
We always do our best to find a way to reschedule the missed lesson. Students/parents can choose from among the following possibilities:
- The ISMFA offers you all the available times during the following three weeks. This can be held at the school depending on the school timetable or at home if possible.
- If possible, the ISMFA offers you the possibility of prolonging some subsequent lessons.
- The ISMFA offers you an alternative term with another ISMFA teacher.
If the student does not accept any of these possibilities, he or she will forfeit the cost of the missed lesson.
Due to the complicated nature of rescheduling classes held at school, we ask parents to please communicate directly with ISMFA . Contact: Mrs. Eva Řeháková, Phone: +420 731 445 213, e.rehakova@musicschoolprague.com
3. GROUP LESSONS at SCHOOL (piano, guitar, recorder, violin):
We would like to ask parents to notify the ISMFA by phone call in the event of absences. Lessons are scheduled according to the school calendar in regards to holidays and school events. There is no refund for absence, withdrawal or dismissal. In special cases (if agreed upon by all the students who join the class and the teacher) the ISMFA will attempt to reschedule the lesson.
Contact: Mrs. Eva Řeháková, Phone: +420 731 445 213, e.rehakova@musicschoolprague.com
4. BALLET, MODERN DANCE, MUSIC ATELIERS:
Lessons are scheduled according to the school calendar in regards to holidays and school events.
There is no refund for absence, withdrawal or dismissal.
5. SPECIAL CASES
In the event of an extended illness (of 3 weeks or longer) a method of managing absences is discussed by the student and the ISMFA.
TEACHER ABSENCES
1. INDIVIDUAL LESSONS at HOME
It is the teacher’s responsibility to notify the student´s parents by PHONE CALL or PERSONALLY (sms will not be accepted) of absences at least a week in advance. In special cases only - sudden illness or unpredictable circumstances – the teachers have to notify without delay by PHONE CALL(if they do not do so and the student is not willing to reschedule, the tuition for the lesson will be refunded or carried over to the following semester).
In the event of an absence announced in a timely manner, the lesson will will rescheduled. The teachers are obliged to offer the student four alternative terms, the prolongation of subsequent lessons or an alternative term with another ISMFA teacher.
If the student does not accept any of these possibilities, he or she will forfeit the cost of the missed lesson.
2. INDIVIDUAL LESSONS at SCHOOL / GROUP LESSONS / DANCE CLASSES / MUSIC ATELIERS
If the teacher is unable to attend, then the ISMFA will be obliged to arrange a stand-in or to reschedule the lesson in agreement with all of the students in the class. If it is impossible to arrange a stand-in or to reschedule the lesson, the fee will be refunded or carried over to the following semester/trimester. It is the responsibility of the ISMFA to notify the parents without delay by PHONE CALL or E-MAIL.
AUDIO, VIDEO, PHOTOS
We grant ISMFA permission to send e-mails to us containing regular school updates and announcements. We grant ISMFA permission to use photos, recordings and videos of our child / children for its promotional purposes (web, facebook, newsletters, posters). We agree to be bound by the Terms and Conditions of the ISMFA as stated in ISMFA notices (www.musicschoolprague.com - Our School).
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